What Changed

The Salesforce Service Cloud connector has been upgraded to version 3.1.0 with significant enhancements to event coverage and authentication options. This update expands data ingestion capabilities and provides additional deployment authentication methods.

Connector Improvements

Enhanced Event Coverage:

  • DCR schema expanded with 957+ new field definitions for comprehensive Event Log File (ELF) object coverage
  • Adds support for missing event types across all ELF categories including performance monitoring, security events, and operational telemetry
  • New fields include timing metrics, network performance data, and detailed application-level events

OAuth2 Authentication Enhancement:

  • Added OAuth2 username-password flow support alongside existing authentication methods
  • Improves deployment flexibility for organizations with specific authentication requirements
  • Maintains backward compatibility with existing authentication configurations

Multi-Stream UI Preparation:

  • Updated connector UI configuration to support future multi-stream functionality
  • Architectural improvements for enhanced scalability and data source selection

Security Impact (Visibility & Fidelity)

This update significantly enhances Salesforce security monitoring capabilities by capturing previously unavailable event types. Organizations can now ingest comprehensive performance metrics, detailed API call logs, and expanded authentication events that were missing from prior connector versions. The additional OAuth2 authentication method provides secure deployment options for environments with specific identity management requirements.

Affected Files

Solutions/Salesforce Service Cloud/Data Connectors/SalesforceSentinelConnector_CCP/SalesforceServiceCloud_DCR.json
Solutions/Salesforce Service Cloud/Data Connectors/SalesforceSentinelConnector_CCP/SalesforceServiceCloud_DataConnectorDefinition.json
Solutions/Salesforce Service Cloud/Data Connectors/SalesforceSentinelConnector_CCP/SalesforceServiceCloud_PollingConfig.json
Solutions/Salesforce Service Cloud/Data Connectors/SalesforceSentinelConnector_CCP/SalesforceServiceCloud_Tables.json
Solutions/Salesforce Service Cloud/Data Connectors/SalesforceSentinelConnector_CCP/azuredeploy_SalesforceServiceCloud_poller_connector.json
(packaging artefacts: 3.1.0.zip, ReleaseNotes.md, Solution_TSalesforceCloudtemplateSpec.json, mainTemplate.json)